Your motorcycle deserves expert care, and we’re here to deliver it. Whether you need routine servicing, emergency diagnostics, or simply want to speak with someone about a custom upgrade, reaching out to Urban MotoFix is easy and straightforward.
Our Workshop Location
Urban MotoFix
72 Brick Lane
London, E1 6RL
United Kingdom
We are located in the heart of East London, within walking distance from Shoreditch High Street and Whitechapel Underground Station. Parking is available directly outside our facility for both motorcycles and cars, and we have a dedicated drop-off zone for transport vans.
If you’re arriving via public transport, here are the most convenient options:
- Tube:
- Whitechapel (District, Hammersmith & City, Overground) — 7-minute walk
- Aldgate East (District, Hammersmith & City) — 10-minute walk
- Liverpool Street Station — 15-minute walk
- Bus:
- Routes 8, 388, 67, 254 stop along Bethnal Green Road and Commercial Street
- Night buses operate throughout the week
- Bicycle:
- There are secure bicycle racks next to our building, and we’re happy to store helmets or panniers during your visit
Phone, Email, and WhatsApp
- Phone: +44 20 3987 4562
- Email: [email protected]
- WhatsApp (text only): +44 7723 889901
If we miss your call, please leave a voicemail with your name, phone number, and a brief description of your issue. We aim to respond within 2 working hours during business days.
Opening Hours
| Day | Time |
|---|---|
| Monday | 9:00 – 18:00 |
| Tuesday | 9:00 – 18:00 |
| Wednesday | 9:00 – 18:00 |
| Thursday | 9:00 – 18:00 |
| Friday | 9:00 – 17:00 |
| Saturday | 10:00 – 16:00 |
| Sunday | Closed |
Emergency services outside working hours are available by request for an additional fee.
Booking a Service
You can book a service in one of the following ways:
- Online Booking Form — Visit our website and fill out the “Request a Service” form. Choose your bike type, service required, preferred time slot, and leave any special instructions.
- Phone Call — Speak directly with a technician to discuss your issue or schedule an appointment.
- Walk-In — We accept walk-ins, but availability depends on the day. Appointments are always prioritized.
- Email Requests — If you prefer to write, send us details about your motorcycle, symptoms, and desired service, and we’ll reply with confirmation or alternative suggestions.
You’ll receive a confirmation email or call with your appointment details. Cancellations must be made at least 12 hours in advance.
Payment Methods
We accept the following forms of payment:
- Debit/Credit Cards (Visa, MasterCard, Amex)
- Bank Transfers (business invoices only)
- Cash (GBP only)
- Apple Pay / Google Pay
Invoices are issued digitally, and all transactions are securely logged.
Frequently Asked Questions (FAQ)
Q: Do I need an appointment for basic maintenance?
A: No, but we recommend one. Walk-ins are accepted for oil changes, tyre repairs, and chain adjustments, depending on queue length.
Q: Do you work on electric motorcycles?
A: Yes. We service models from Zero, Super Soco, and other EV manufacturers.
Q: Can I wait while my bike is being serviced?
A: Yes. We have a lounge with coffee, Wi-Fi, and phone charging points.
Q: What happens if a part needs to be ordered?
A: We will notify you with options (OEM, aftermarket), estimated delivery time, and pricing. Some parts are available within 24 hours; others may take 2–5 business days.
Q: Do you offer pickup or delivery?
A: Within a 10-mile radius, we offer collection and delivery services for £25 per trip or free for major repair jobs over £400.
Safety and Security
- 24/7 CCTV monitored premises
- Secure overnight storage (locked bays)
- Fire and theft insurance coverage for stored vehicles
- Staff background-checked and professionally uniformed
Still Have Questions?
We’re here to help. Whether you’re preparing for an MOT, experiencing a strange sound in your engine, or simply curious about upgrading your bike, don’t hesitate to reach out.